Are your products genuine?
All products are genuine and we guarantee the authenticity of all our products. These are backed up by genuine Australian Warranties and we endeavour to maintain these standards.
Do you post throughout Australia and Internationally?
Yes, we post orders within Australia (Nationally). We do not offer international shipping at this stage.
How much is it for postage and how long will it take?
To view our different postage options please view the Shipping Page
What happens if my item gets lost in the post?
We offer shipping with or without insurance. Please note if you do not/have not chosen to take out insurance with your order (at checkout) we are unable to offer any refunds or replacements lost in the post within Australia.
Does express post have insurance?
No. Only express post with insurance has insurance and express parcels that go missing in the post can not be refunded or replaced.
Can I send a product to a friend?
Of course. Just order your items and change your shipping address to the address you want your items to be delivered to. Your address will appear on the billing address however your friend's address will appear on the shipping address.
My parcel is late
From time to time Australia post will hold your parcel for you at your local post office. To track your parcel within Australia you can visit www.auspost.com.au/track/ and quote the consignment number you received in your dispatch email.
How long is the warranty your products?
All products are genuine and come with the manufacturer’s warranty. Typically outlined below
HOT TOOLS - LIFETIME WARRANTY
GLAMPLAM 2 - YEARS
EVY - 2 YEARS
GHD - 2 YEARS
SILVER BULLET - 12 MONTHS
MUK -2 Years
BABYLISS - 12 MONTHS
PARLUX - 2 YEARS
Can I purchase my chosen item/s from your salon at the online price?
No, you can only purchase online to receive the discount, but you are welcome to have a browse in salon to check out products and ask us any questions.
Do I need to be a member to buy from your site?
Yes. Membership is free and you can join up the first time you make your order from us.