Thank you for visiting Celcius, we hope you enjoy your online shopping experience with us!
Celcius will only ship to an Australian address - we do not ship internationally. Celcius is an Australian owned and operated business. All prices shown are in Australian Dollars (AUD) and are inclusive of GST.
*Please note we do not allow the collection of fulfilled orders in store, all orders will be shipped to the nominated address on the order via Australia Post and Sendle (Couriers Please and Fastway).
Processing and Shipping:
Please be aware we allow 3 business days for processing orders and 7 business days for shipping. In some cases this time frame is an approximate and may not take the entire time allowed, we do advise you take this into consideration if your purchase is time sensitive.
*This time frame is not inclusive of weekends, public holidays and Mondays as our online department is closed.
Please also allow for delays and extensions to this time frame during peak times in the year such as Christmas, New Year's and national emergencies or crises.
By using this website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the website by you.
We reserve the right to amend and adjust prices at any time. We accept no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.
*Please be aware that online pricing is not applicable to products purchased in store, these will be charged at the recommended retail price (RRP). This may not be applicable to in store promotions running at the time.
We endeavour to update all site content and imagery in an efficient manner. Please note that 3rd parties change packaging of their products frequently, from different colours on bottles, different wording to total face lifts of entire ranges. At time old imagery may be left up for illustration purposes when no new images have yet to be presented to us. All items names and descriptions are updated in this instance. If you are aware of a product change and specifically wish to receive old packaging, you will need to contact our customer service team prior to ordering. Our stock levels are constantly replenished and generally most items will be new packaging.
Any advice presented on this website or by our staff is of a general nature and is not intended to substitute professional advice given to you by a skin specialist, physician or practitioner. Whilst all effort is made to ensure all information and advice is accurate, Celcius will not be held responsible for any loss or damage arising from its use.
Price Match Guarantee:
*24 hours to notify us of a competitor’s price after making a purchase
*doesn't apply to items listed/sold on ebay or other auction sites
*products must be in stock and ready for dispatch
*only applicable to official Australian suppliers and price must be in AUD
*price matched site must be verified by the Australian supplier as to product authenticity
*not applicable to specials or promotions
*price match will be the total price of the products you are ordering inclusive of shipping costs
*can not be used in conjunction with any offer including coupon codes, specials or discount vouchers
*These terms and conditions are subject to change at any time, with out notice. If you have questions please don't hesitate to contact us.
Taxes & Import Duties:
Celcius is not liable for any import duties, customs charges or restrictions your parcel or goods may be subject to. It is your duty as the purchaser to be aware of any relevant information in your destination country as to these restrictions or charges and you the purchaser remains responsible for all charges and fees incurred. We cannot alter the value declaration on any items. In instances where customs duties require payment, your parcel may be directed to a local postal outlet for you collection and payment of any relevant fees. We can assist with relevant tracking details of the parcel for your local postal service, however payment and retrieval of goods is the responsibility of the customer.
Your Account and Registration:
When you register, you are responsible for your password and account access and you are responsible for all actions that occur under your account and password. Any impersonations (i.e. false e-mail addresses or authority) will constitute a breach of these Conditions of Use.
Website License and Admission:
A limited license granted by Celcius allows for restricted access to our web site for personal use. Therefore, without explicitly written consent from us, modifications or downloading of content from our web site is forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, or prices; any derivative use of our store, magazines or other content; any commercial use or resale of our store, magazine or other content. Restricted, non-exclusive and rescind-able rights to create a link to our homepage are granted as long as the link does not portray Celcius any of our products in a derogatory, false or objectionable manner. You may not use our logo or product pictures as links without written consent. Any unauthorized use of our web site nullifies the permission or limited license granted by us.
Transfer of Risk and Title:
Once we deliver your purchase to the shipping company, the risk of loss and title of your purchase (responsibility) transfers to the shipping company.
Email, Comments and Other Communication:
This section pertains to any information you share with us beyond information having to do with the secure order process and your purchase information. We love and encourage feedback, suggestions, comments and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments or other communication you submit is accurate, owned or controlled by you, and that it doesn’t conflict with these Conditions of Use. You also guarantee that you indemnify Celcius and its partners from all claims resulting from the use by Celcius of content or communications you’ve provided (i.e. reviews). Unless we explicitly express otherwise, when you submit content of any kind, you grant an irrevocable, non-exclusive, perpetual and royalty-free right to modify, adapt, distribute, translate, reproduce and publish that content throughout the world via any type of media.
We hope to quickly correct any textual, graphical or factual errors in our website content. No matter what the error is—from a misspelled word, missing or incorrectly matched photograph, broken hyperlink—please contact us, and we will fix it ASAP. We are 100% committed to you and the accuracy of our website; however, we do not guarantee that the product descriptions on our website or other content are current, reliable, complete or accurate. If a product you buy from us is not as described or as you perceived, your only course of action is a full refund within 14 days of purchase after you return the product in its complete and unused condition.
Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case you will maybe emailed and informed of the expected delay. The general delay is usually only 3 - 5 days.
Product warranties are held with Celcius and by manufactures, If you need to have an electrical item repaired, whilst it is under the warranty period, Celcius will not cover the shipping charges involved to and from the manufacturer. The cost in returning the item to us so that we can do this will be at your expense. In some cases you may need to deal directly with the brand or manufacturer, in which case will provide you with all necessary contact details.
Cancelling or Amending Orders:
We urge you to double check your order before submitting. Once submitted all orders are final and cannot be cancelled or amended.
*under certain circumstances Celcius reserves the right to cancel and refund any order we see fit with or without reason.
*please be aware in certain circumstances in which an order cancellation is granted, there will be a 10% surcharge applied to the customer.
Order Accuracy & Shipping Details:
It is your responsibility to ensure your order and all relevant personal and address details are correct at the time of purchase before submitting it to us. We are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect spelling).
Your order will be shipped with the information supplied by you. Should this order be unsatisfactory to you upon arrival or not be delivered due to incorrect information provided by you, we are under no obligation to re-ship or reimburse any costs. Shipping details for an order cannot be altered once an order has been submitted. We accept no responsibility for lost parcels as a result of the incorrect or insufficient information supplied by you.In the event your parcel is not able to be delivered due to circumstances beyond our control or with no one present to sign and is taken to your local post office, it is your obligation to collect your parcel in a timely manner. Full tracking details are emailed to you by Australia Post on the day your order is shipped. We or Australia Post are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect email) nor your service providers blocking/filtering of these emails.
Damaged Items / Lost Parcels:
We will only accept responsibility for damaged items or lost parcels if all details provided by yourself with the order are correct and you have covered your order with our optional Shipping Insurance. If you choose to remove this Shipping Insurance, you agree that Celcius will not be held responsible for any damaged items including leaks or breakage or any lost parcels.Shipping Insurance covers your order until delivery to your door. Should you choose to give our drivers Authority To Leave the parcel at your premises, insurance coverage ceases at this point of drop off. Shipping Insurance does not cover your parcel from theft from your premises once our drivers have left the parcel and you agree that neither Celcius or our couriers will be held responsible. Please note even if given instructions to leave parcel at premises, AusPost reserve the right for their drivers not to do so in some instances such as if they fee it is unsafe on the day. In this instance, there is nothing Celcius can do and the parcel will be taken to your local Post Office for collection.For damaged items in orders covered by Shipping Insurance, please contact our Customer Service Team within 7 days, providing them with the following details:
- Order number
- A description of the issue and product effected
- Photo evidence of the damage/leak
It is at the discretion of Celcius as to whether a replacement product or credit note will be issued for the damaged item.
For missing parcels, please check your order confirmation email to confirm your provided delivery address was correct. If your parcel has not been delivered after a reasonable time has elapsed (7-10 business days depending on location), please contact our Customer Service Team immediately. After an investigation with our shipping carriers, if your parcel is confirmed as lost in transit and you have covered your order with Shipping Insurance, all items will be replaced by Celcius. Please note we are not able to remedy the situation until we have received official confirmation from our shipping carriers regarding your parcel.
For products containing pumps, please note that on very rare occasions the pump may not function to the optimum design. Unless a pump is physically damaged it is not covered by Shipping Insurance. If the product contents is unaffected and still usable please contact our Customer Service Team for advice on managing pumps. The same Policy applies to spray nozzles that become clogged after use.
NOTE: Some special value packs offered by brands are imported directly from Europe and the United States already constructed. As such there may be minor marks, wear or slight tears on outside cardboard packaging which occurs during long transit. This is beyond the control of Celcius and does not constitute a damaged item under our policy. If purchasing these items as gifts for others, please be aware such marks may occur.
Once an item has been received by Celcius we will issue a credit note (or for faulty items a replacement).
If the product returned to us is:
found to have been used and/or opened or tampered with in any way; or
if you have indicated that the product was returned due to a fault and we later determine it is not faulty;
We will be unable to offer you a credit (or replacement) for the product or any other related expenses.
Due to the personal nature of hair care, makeup, hair extension, spray tanning solution and skin care products we cannot accept returns of any used or opened items unless deemed faulty. Please note that a product is not deemed faulty based on personal opinion or suitability after use.
Money Back Guarantee on Authenticity
Shopping at celcius.com.au ensures that you are backed by a 100% Money Back Guarantee that all products are 100% authentic and fresh stock. We are a proud Australian company with our head office located in South Australian, all products are dispatched from this location and 100% genuine. If you have any concerns please don't hesitate to contact our friendly customer service team at firstname.lastname@example.org
120 Day Hassle Free Returns
If you are not 100% satisfied with your purchase, you can return your order to us for a store credit - no questions asked. So if for whatever reason you're not happy with your purchase, Just email our customer service team at email@example.com and our friendly customer service team will help you organise your return. All we ask is the product is unused and the packaging is unopened. Once we receive your products back at our store the credit will be applied to your account.
- Product must be returned, and arrive back in new condition with original box, packaging and contents.
- On return, your products will be inspected, please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.
- You must contact us before returning anything, and obtain a return authorisation.
- Return Shipping is at the expense of the customer.
- 120 day return policy starts from the invoice date of your order.
If you think there is a fault with an item that you received, please contact us immediately. If it is an electrical item and you wish to make a claim under warranty please read our Warranty information below, you are entitled to a replacement or refund. Please choose your cosmetics carefully as once they are open they cannot be refunded or exchanged.
Goods lost or damaged in transit
Here at celcius.com.au we do our best to make sure your goods arrive on time and in good condition. celcius.com.au offer all customers the opportunity to insure the parcel at the checkout process. When a customer has insured a parcel celcius.com.au will launch a investigation on your behalf. These inquires can take up to 10 business days.
Customers who choose not to take shipping insurance on the parcel accept that celcius.com.au is not responsible for the loss of the parcel and the parcel will not be replaced, reshipped or refunded.
You will aways be refuned via the same menthod you originally used for payment. Please note that refunds may take 24-48 hours to process.