Privacy Policy

Celcius Beauty values your privacy and considers it an essential part of our relationship with our customers. The following privacy policy outlines how we collect, use, store, and protect your information in compliance with Internet privacy standards.

Collection of Information

To provide you with the best possible service, Celcius Beauty may require certain personal information. This includes information collected during correspondence related to sales, support, and accounts, including email communications. Information may be gathered via telephone, email, mail, fax, or directly through our website.

Use of Collected Information

The information collected from Celcius customers is used to:

  • Provide our products and services.

  • Ensure a high level of customer service.

  • Record correspondence for reference and staff development purposes.

Storage of Collected Information

Your personal information's security is a priority. When sensitive information, such as credit card details, is entered on our website, it is encrypted using secure socket layer (SSL) technology. Credit card details are passed on for processing as required but are never permanently stored. We adhere to industry standards to safeguard your personal information during transmission and storage.

If you have any questions about the security of our website, please contact us at info@celcius.com.au.

Access to Collected Information

If your personal information changes or if you no longer wish to use our services, you can update, delete, or deactivate your information by emailing us at info@celcius.com.au.

Orders

When you purchase a product or service from Celcius Beauty, we may request personal information such as your name, email address, postal address, and financial details (e.g., credit card number and expiration date). This information is used for billing and fulfilling your order. If there is an issue processing your order, we will use this information to contact you.

Communications

We use your personal information to:

  • Communicate essential details such as account and service updates.

  • Send promotional emails when relevant.

You can opt out of promotional communications by contacting us at info@celcius.com.au. Additionally, you will be informed if your information is shared with any third party that is not our agent or service provider, enabling you to make an informed choice.

Third Parties

Celcius Beauty may engage third-party service providers for essential operations. These providers are prohibited from using your information for purposes other than delivering the required service. Celcius does not share your personal information with unrelated third parties.

Legal

We reserve the right to disclose your personal information if required by law or to protect our legal rights in response to judicial proceedings, court orders, or legal processes.

Links

External links on the Celcius website are not covered by this privacy policy. This policy applies only to our domain, www.celcius.com.au.

Changes to the Privacy Policy

Celcius may update this policy periodically. Any changes will be posted on our website and other relevant locations. Please review the policy regularly to stay informed about updates. Significant changes will be communicated via email or a notice on our homepage.

Security Policy

Celcius Beauty uses the eWAY Payment Gateway for online credit card transactions, ensuring a safe and secure means of collecting payments.

  • Payments are automated with immediate responses.

  • Full credit card numbers are never visible to Celcius or outside parties.

  • Transactions are protected with 128-bit SSL certificates and encrypted for storage.

For more information about eWAY and online payments, visit www.eWAY.com.au.

Delivery Policy

After placing an order, you will receive an email confirmation with order details. We strive to ship your goods via the selected delivery method within the specified time frame. If items are unavailable, delivery may take longer. For delivery inquiries, contact info@celcius.com.au.

Commitment to Privacy Laws

Celcius Beauty complies with Australian privacy legislation, including the Commonwealth Privacy Act 1988 and the National Privacy Principles (NPPs).

Information We Collect

We collect personal information necessary for our operations, including:

  • Details provided during purchases (e.g., name, address, contact information).

  • Information from communications between you and Celcius Beauty.

Use of Information

Your personal information is used to:

  • Establish and maintain your customer relationship.

  • Provide requested products and services.

  • Administer and manage those products and services.

  • Respond to inquiries.

  • Conduct direct marketing (with your consent).

You can opt out of marketing communications by contacting us.

Access to Your Information

You can access or update your personal information, subject to legal exceptions. Contact us for assistance, and we will address your request promptly.

Security

Celcius Beauty takes reasonable steps to ensure your personal information is secure and up-to-date. However, as the internet is not always secure, we cannot guarantee the security of information transmitted online.

Changes to This Policy

Celcius Beauty may revise this policy as needed. Updates will be posted on www.celcius.com.au. Please review it regularly to stay informed about changes.