Refund policy

60-day return policy starts from the invoice date of your order

*There is no return or exchange on hair extensions.

If you are not 100% satisfied with your purchase, we are happy for you to return your item(s) for a store credit. Please email first  info@celcius.com.au who will advise you of the process and assist you with organising your return.

The following conditions apply to return items

Products must be unused and unopened.

Products must arrive back with us with in original box/packaging in new resalable condition.

Return authorisation must be obtained from our Customer Service Team before sending any items back.

Return shipping costs are at the expense of the customer.

Shipping fees cannot be credited.Products returned damaged will not be credited.

Any credit will be valid for 6 months from the date of issue and will expire on the anniversary of the date of issue.

How do I arrange a return?

Please contact our Customer Service team on infor@celcius.com.au to arrange your return.

We will need to know your order number, the item you want to return and the reason for return.

Please package the item securely and ensure our returns form is included inside

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

 

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

- If we sent you the wrong item

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

What should I do if I receive an incorrect item?

 Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible with a replacement. 

Electrical Warranties

If an electrical item you have purchased becomes faulty during its warranty period, please contact us immediately.  We will provide you with the relevant contact information for the Manufacturer who handle all warranty issues directly.  For warranty time frames please refer to the manufactures instructions booklet.  Warranty periods commence from the date of purchase.

Faulty Goods (non electrical)

If you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this, we ask that you to email info@celcius.com.au and provide us with as many details of the fault and attach pictures to your email.

Pease contact Celcius Beauty within 7 days of receiving your order so that we can advise you of the necessary requirements to return you item. Upon receipt of the item it will be inspected by our Returns Department.  The product must not be more than 20% used at the time of returning it. If the item is deemed to be faulty, you are entitled to a replacement or credit note.  Please note that a product is not deemed faulty based on personal opinion or suitability after use.

Products containing pumps, on very rare occasions, may not function to the optimum design, however, if the product contents is unaffected and still usable we are not able to offer credits or replacements.  Please contact our Customer Service Team for advice regarding how to manage Pumps. The same Policy applies to spray nozzles if they become clogged after use.

Goods Lost or Damaged In Transit

Authority To Leave the parcel at your premises, Australia Post claims do not cover your parcel from theft from your premises once our drivers have left the parcel and you agree that neither Celcius Beauty  or our couriers will be held responsible. Please note even if given instructions to leave parcel at premises, Australia Post reserve the right for their drivers not to do so in some instances such as if they feel it is unsafe on the day. In this instance, there is nothing Celcius Beauty can do and the parcel will be taken to your local Post Office for collection.

For missing parcels, please check your order confirmation email to confirm your provided delivery address was correct. If your parcel has not been delivered after a reasonable time has elapsed *7-10 business days depending on location, please email info@celcius.com.au. Celcius Beauty is not responsible for products damage in transit . After an investigation with our shipping carrier, if your parcel is confirmed as lost or damage by Australia Post in transit you may claim up to $100 through Australia Post. It is at the discretion of Celcius Beauty as to whether a replacement product or credit note will be issued for the damaged item.

Free Gift With Purchase

Free gifts with purchases may be changed without notice to a similar or another beauty product.

What happens if an item I ordered was out of stock or pre-order

If one of the items you've ordered is out of stock / pre order, your order will be placed on hold until the available item comes back into stock.
This will be reflected in your confirmation email, as your dispatch date will be delayed.

Stock, Back Orders, and or Discontinued Items 

Whilst we always try to stock ample levels of all items on our website, if products go on backorder or if a product is discontinued without our knowledge, you will be emailed or called and informed of the expected delay.

In the circumstance that a product has been discontinued, you will be offered to swap , store credit or a refund will be issued.

Cancelling or Amending Order

We urge you to double-check your order before submitting it. Once submitted, all orders are final and cannot be canceled or amended. If a product is discontinued, you will only be refunded for this product.

*Under certain circumstances Celcius reserves the right to cancel and refund any order we see fit with or without reason.

*Please be aware in certain circumstances in which an order cancellation is granted, there will be a 10% surcharge applied to the customer.

Refunds

Refunds may take up to 7 business days to be processed.