We ship Australia-wide

Deliveries occur between 9am - 5pm Monday to Friday.

Celcius is closed on Mondays, weekends and public holidays.

Please note: Shipping days do not include weekends and public holiday.

All orders are shipped by Australia Post or Sendle.

If you live in a rural area you may experience a slightly longer delivery time.

Australia Post delivers to PO Boxes, Parcel Collect and Parcel Lockers.

Please allow up to 1-3 business days for processing and handling.

Shipping method

Delivery Time

Spend over $50 in a single order

Spend under $50 in a single order

Standard Delivery
(Australia wide)

2-7 business days + processing & handling time.

FREE

$7.95
Flat rate

Standard Delivery
(New Zealand)

 1 - 3 business days delivery + processing & handling time.

 $15
Flat rate

$15
Flat rate

 

SHIPPING DELAYS
The COVID-19 (coronavirus) is having a significant impact on the lives of all Australians. Please be aware there may be delays on the delivery. Thank you for being understanding due this time.

All shipping is carried out through Australian Post or Sendle which is a traceable service with no signature required on delivery or if you request your signature please inform Celcius to do so. 

We understand that many people are not home during business hours, and in that case suggest having your order sent to a business address. If Celcius is sending to a business address please make sure the company name is applied. Shipping is a charged at a flat rate per order no matter where you live in Australia.

Celcius not responsible for any delays caused by the freight carrier, especially during high-volume seasons or weather. Please note that all delivery times are estimated. Celcius cannot guarantee delivery dates.

I've Changed My Mind or Ordered The Wrong Item 
If you are not 100% satisfied with your purchase, you can return your order to us for a store credit. So if for, whatever reason, you're not happy with your purchase, just email info@celcius.com.au and our customer service team will confirm the return process with you.

It is vital that you contact us before posting anything back as we do not accept any returns* on "change of mind" or 'wrong item ordered' for all hair extensions and cosmetics brands. All approved returned products must be unused and the original packaging must be unopened. Simply post the item back to us along with your return slip  and once we receive your product safely back in store the credit will be applied to your account. We will contact you to let you know the return has been complete.

Conditions
There is no return or exchange on hair extensions and cosmetics for hygiene reasons so please choose carefully. 

Product must be returned and arrive back in new condition with original box, packaging and contents.

On return, your products will be inspected. Please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.

You must contact us and obtain a return authorisation before returning any purchased items.

Cost of return shipping and resending and exchange is at the expense of the customer.

120 day return policy starts from the invoice date of your order.

Faulty Goods
Celcius offers a manufacturer warranty on all products. 
If you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this we ask that you contact customer service at info@celcius.com.au. and provide us with as many details of the fault and  attach pictures to your message. In some cases the item may need to be returned to us for further investigation.  If you are reporting a fault with an electrical item,there is an option to directly to the manufacturer so that you can put in a warranty claim through them or Celcius.

Goods Lost or Damaged In Transit
Here at Celcius we do our best to make sure your goods arrive on time and in good condition. Celcius offer all customers the opportunity to insure the parcel at the checkout process. If your item is insured and hasn't arrived or has been damaged in transit, please email customer service on info@celcius.com.au with details  about the condition of the item along with photos. Our customer service team will launch an investigation on your behalf and update you on the progress of the claim. These inquires can take up to 10 business days.
Customers who choose not to take shipping insurance on the parcel accept that celcius.com.au is not responsible for the loss of the parcel and the parcel will not be replaced, reshipped or refunded.

Stock, Back Orders and or Discontinued Items 
Whilst we always try to stock ample levels of all items on our website, if products go on a back order or if a product is discontinued without our knowledge, you will be emailed and informed of the expected delay, generally only 3 - 5 business days. In the circumstance that a product has been discontinued you will be offered to swap the product or a refund will be issued.

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