Shipping & Returns - Celcius | Online Beauty Destination

SHIPPING, RETURNS, AND TERMS & CONDITIONS

Agreement

Your access to this website is conditional upon your acceptance of the following conditions and Terms of Use.By using the Website you agree to be bound by these Terms.

1.Thank you for visiting Celcius. We hope you enjoy your online shopping experience with us and its Terms of Service are in accordance with the laws of the state of South Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of South Australia and Courts of Appeal from them for determining any dispute concerning the Terms of Use.

2. Amendments We reserve the right to:

Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

All orders are shipped by Australia Post.

Australia Post delivers to PO Boxes, Parcel Collect, and Parcel Lockers.

Shipping method

Delivery Time

Spend over $50 in a single order

Spend under $50in a single order

Standard Delivery
(Australia wide)

1 - 4 Handling days

7 - business days delivery

FREE

$8.99
Flat rate

Express Delivery

1 - 4 Handling days

1 - 3 Business days for delivery

 $12.50
Flat rate

$12.50
Flat rate

 

SHIPPING

Delivery Times: AusPost advise of delays in their network due to Covid-19. As a result, some delivery time frames above may be extended. Please check above link for latest AusPost network updates.

 Australia Post have mandated parcels will not currently require a signature (regardless of customer instructions) to avoid close contact. Drivers will ask your name upon delivery and also take photos as proof of delivery to your premises. If not home, parcels may be left at your premises with photo taken.

All shipping is carried out through Australian Post which is a traceable service with no signature required on delivery.

Please also allow for delays and extensions to this time frame during peak times in the year such as Christmas, New Year's, and national emergencies or crises.

*Due to the impact of the current covid surges operations maybe limited and experience extended handling and shipping and supply chains times during this time.

TRANSIT TIMES

Transit times given on this site are estimates provided by our shipping partners and should be used as a guide.  Celcius Beauty makes no guarantees with regard to shipping times or delays that are beyond our control. Should your order not have reached your Australian address in 10 business days, please contact our Customer Service Team.. 

REDIRECTION 

Should you choose to redirect your parcel, this is outside the control of Celcius Beauty and from that point forward you assume responsibility for delivery to the new address. Redirection issues are between yourself and AusPost.

Please note, any delivery instructions you provide are subject to the discretion of Australia Post drivers. Drivers are not able to call customers prior to or at the time of delivery.

If the deliver person deems in to be unsafe to delivered the parcel, AusPost will take your parcel to the nearest Post Office. A collection card will be left at your premises and you will be required to collect your parcel from the relevant Post Office within 10 business days.  After this time AusPost will return the parcel to us.

60-day return policy starts from the invoice date of your order

*There is no return or exchange on hair extensions.

If you are not 100% satisfied with your purchase, we are happy for you to return your item(s) for a store credit. Please email first  info@celcius.com.au who will advise you of the process and assist you with organising your return.

The following conditions apply to return items

Products must be unused and unopened.

Products must arrive back with us with in original box/packaging in new resalable condition.

Return authorisation must be obtained from our Customer Service Team before sending any items back.

Return shipping costs are at the expense of the customer.

Shipping fees cannot be credited.Products returned damaged will not be credited.

Any credit will be valid for 6 months from the date of issue and will expire on the anniversary of the date of issue.

How do I arrange a return?

Please contact our Customer Service team to arrange your return.

We will need to know your order number, the item you want to return and the reason for return.

Please package the item securely and ensure our returns form is included inside

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

Online Returns

Celcius Beauty

3/237 -239 Unley Rd

Malvern SA 5061

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

- If we sent you the wrong item

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

What should I do if I receive an incorrect item?

 Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

Electrical Warranties

If an electrical item you have purchased becomes faulty during its warranty period, please contact us immediately.  We will provide you with the relevant contact information for the Manufacturer who handle all warranty issues directly.  For warranty time frames please refer to the manufactures instructions booklet.  Warranty periods commence from the date of purchase.

Faulty Goods (non electrical)

If you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this, we ask that you to email info@celcius.com.au and provide us with as many details of the fault and attach pictures to your email.

Pease contact Celcius Beauty within 7 days of receiving your order so that we can advise you of the necessary requirements to return you item. Upon receipt of the item it will be inspected by our Returns Department.  The product must not be more than 20% used at the time of returning it. If the item is deemed to be faulty, you are entitled to a replacement or credit note.  Please note that a product is not deemed faulty based on personal opinion or suitability after use.

Products containing pumps, on very rare occasions, may not function to the optimum design, however, if the product contents is unaffected and still usable we are not able to offer credits or replacements.  Please contact our Customer Service Team for advice regarding how to manage Pumps. The same Policy applies to spray nozzles if they become clogged after use.

Goods Lost or Damaged In Transit

We will only accept responsibility for damaged items or lost parcels if all details provided by yourself with the order are correct.

Authority To Leave the parcel at your premises,  ceases at this point of drop off. Australia Post claims do not cover your parcel from theft from your premises once our drivers have left the parcel and you agree that neither Celcius Beauty  or our couriers will be held responsible. Please note even if given instructions to leave parcel at premises, Australia Post reserve the right for their drivers not to do so in some instances such as if they feel it is unsafe on the day. In this instance, there is nothing Celcius Beauty can do and the parcel will be taken to your local Post Office for collection.

It is at the discretion of Celcius Beauty as to whether a replacement product or credit note will be issued for the damaged item.

For missing parcels, please check your order confirmation email to confirm your provided delivery address was correct. If your parcel has not been delivered after a reasonable time has elapsed *7-10 business days depending on location, please email info@celcius.com.au.  After an investigation with our shipping carriers, if your parcel is confirmed as lost or damage by Australia Post in transit you may claim up to $100 through Australia Post. Please note we are not able to remedy the situation until we have received official confirmation from our shipping carriers regarding your parcel.

Pricing
We reserve the right to amend and adjust prices at any time. We accept no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.

*Please be aware that online pricing is not applicable to products purchased in store, these will be charged at the recommended retail price  (RRP). This may not be applicable to in-store promotions running at the time.

Free Gift With Purchase

Free gifts with purchases may be changed without notice to a similar or another beauty product.

What happens if an item I ordered was out of stock or pre-order

If one of the items you've ordered is out of stock / pre order, your order will be placed on hold until the available item comes back into stock.
This will be reflected in your confirmation email, as your dispatch date will be delayed.

Purchases made as a Pre Orders, Celcius Beauty will not accept Paypal as payment and only accept the other payment options available.

Stock, Back Orders, and or Discontinued Items 

Whilst we always try to stock ample levels of all items on our website, if products go on backorder or if a product is discontinued without our knowledge, you will be emailed or called and informed of the expected delay.

In the circumstance that a product has been discontinued, you will be offered to swap , store credit or a refund will be issued.

Cancelling or Amending Order

We urge you to double-check your order before submitting it. Once submitted, all orders are final and cannot be canceled or amended. If a product is discontinued, you will only be refunded for this product.

*Under certain circumstances Celcius reserves the right to cancel and refund any order we see fit with or without reason.

*Please be aware in certain circumstances in which an order cancellation is granted, there will be a 10% surcharge applied to the customer.

Refunds

Refunds take up to 72 hours to be processed.

Order Accuracy & Shipping Details

It is your responsibility to ensure your order and all relevant personal and address details are correct at the time of purchase before submitting it to us.  We are not responsible for the non-delivery of this email due to incorrect information provided (eg. incorrect spelling). 
Your order will be shipped with the information supplied by you. Should this order be unsatisfactory to you upon arrival or not be delivered due to incorrect information provided by you, we are under no obligation to re-ship or reimburse any costs. Shipping details for an order cannot be altered once an order has been submitted. We accept no responsibility for lost parcels as a result of the incorrect or insufficient information supplied by you.In the event your parcel is not able to be delivered due to circumstances beyond our control or with no one present to sign and is taken to your local post office, it is your obligation to collect your parcel in a timely manner. Full tracking details are emailed to you by Australia Post on the day your order is shipped. We or Australia Post are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect email) nor your service providers blocking/filtering of these emails.

Privacy

By using this website and agreeing to these Terms of Use, you are also agreeing to our Privacy Policy.

Indemnity

By using this website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the website by you. 

Content

We endeavor to update all site content and imagery in an efficient manner. Please note that 3rd parties change the packaging of their products frequently, from different colors on bottles, different wording to total facelifts of entire ranges. At times old imagery may be left up for illustration purposes when no new images have yet to be presented to us. All items' names and descriptions are updated in this instance. If you are aware of a product change and specifically wish to receive old packaging, you will need to contact our customer service team prior to ordering. Our stock levels are constantly replenished and generally most items will be new packaging.

We hope to quickly correct any textual, graphical or factual errors in our website content. No matter what the error is—from a misspelled word, missing or incorrectly matched photograph, broken hyperlink—please contact us, and we will fix it ASAP. We are 100% committed to you and the accuracy of our website; however, we do not guarantee that the product descriptions on our website or other content are current, reliable, complete or accurate.

Advice

Any advice presented on this website or by our staff is of a general nature and is not intended to substitute professional advice given to you by a skin specialist, physician or practitioner. Whilst all effort is made to ensure all information and advice is accurate, Celcius will not be held responsible for any loss or damage arising from its use.

Taxes & Import Duties

Celcius Beauty is not liable for any import duties, customs charges or restrictions your parcel or goods may be subject to. It is your duty as the purchaser to be aware of any relevant information in your destination country as to these restrictions or charges and you the purchaser remains responsible for all charges and fees incurred. We cannot alter the value declaration on any items. In instances where customs duties require payment, your parcel may be directed to a local postal outlet for you collection and payment of any relevant fees. We can assist with relevant tracking details of the parcel for your local postal service, however payment and retrieval of goods is the responsibility of the customer.

Website License and Admission

A limited license granted by Celcius allows for restricted access to our website for personal use. Therefore, without explicit written consent from us, modifications or downloading of content from our website is forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, or prices; any derivative use of our store, magazines or other content; any commercial use or resale of our store, magazine or other content. Restricted, non-exclusive and rescindable rights to create a link to our homepage are granted as long as the link does not portray Celcius Beauty any of our products in a derogatory, false or objectionable manner. You may not use our logo or product pictures as links without written consent. Any unauthorized use of our website nullifies the permission or limited license granted by us.

Transfer of Risk and Title

Once we deliver your purchase to the shipping company, the risk of loss and title of your purchase (responsibility) transfers to the shipping company.

Email, Comments and Other Communication

This section pertains to any information you share with us beyond information having to do with the secure order process and your purchase information. We love and encourage feedback, suggestions, comments, and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments, or other communication you submit are accurate, owned or controlled by you, and that it doesn’t conflict with these Conditions of Use. You also guarantee that you indemnify Celcius and its partners from all claims resulting from the use by Celcius of content or communications you’ve provided (i.e. reviews). Unless we explicitly express otherwise, when you submit content of any kind, you grant an irrevocable, non-exclusive, perpetual, and royalty-free right to modify, adapt, distribute, translate, reproduce and publish that content throughout the world via any type of media.

Money-Back Guarantee on Authenticity

Shopping at celcius.com.au ensures that you are backed by a 100% Money Back Guarantee that all products are 100% authentic and fresh stock. We are a proud Australian company with our head office located in South Australia, all products are dispatched from this location and 100% genuine. If you have any concerns please don't hesitate to contact our friendly customer service team at info@celcius.com.au

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