SHIPPING, RETURNS AND TERMS & CONDITIONS
Thank you for visiting Celcius, we hope you enjoy your online shopping experience with us!
We ship Australia-wide
Due to the recent Corona Virus outbreak please be aware that whilst we will endeavour to keep within our current processing and shipping time frames these may be extended.
Deliveries occur between 9am - 5pm Monday to Friday.
Celcius is closed weekends and public holidays and therefore our handling days do not include these days.
Please note: Shipping days do not include weekends and public holidays.
All orders are shipped by Australia Post or Sendle Courier service depending on your location within Australia.
If you live in a rural area you may experience a slightly longer delivery time.
Australia Post delivers to PO Boxes, Parcel Collect and Parcel Lockers.
Please allow up to 5 business days for processing and handling.
Spend over $50 in a single order
Spend under $50 in a single order
1-7 business days + processing & handling time.
1 - 3 business days delivery + processing & handling time.
The COVID-19 (coronavirus) is having a significant impact on the lives of all Australians. Please be aware there may be delays on the delivery. Thank you for being understanding during this time.
All shipping is carried out through Australian Post or Sendle which is a traceable service with no signature required on delivery or if you request your signature please inform Celcius to do so.
We understand that many people are not home during business hours, and in that case suggest having your order sent to a business address. If Celcius is sending to a business address please make sure the company name is applied. Shipping is a charged at a flat rate per order no matter where you live in Australia.
Celcius not responsible for any delays caused by the freight carrier, especially during high-volume seasons or weather. Please note that all delivery times are estimated and we cannot guarantee delivery dates.
Please also allow for delays and extensions to this time frame during peak times in the year such as Christmas, New Year's and national emergencies or crises.
I've Changed My Mind or Ordered The Wrong Item
If you are not 100% satisfied with your purchase, you can return your order to us for a store credit within 60 days of your purchase. If for, whatever reason, you're not happy with your purchase, just email email@example.com and our customer service team will confirm the process with you.
It is vital that you contact us before posting anything back as we do not accept any returns* on ‘change of mind’ or 'wrong item ordered' for all hair extensions and cosmetics brands.
All approved returns and exchanges must be unused and the original packaging must be unopened. Simply post the item back to us along with your return slip and once we receive your product safely back in store the credit will be applied to your account. We will contact you to let you know the return has been complete.Returns Conditions
There is no return or exchange on hair extensions and cosmetics for hygiene reasons so please choose carefully.
Product must be returned and arrive back in brand new condition with original box, packaging and contents.
On return, your products will be inspected. Please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.
You must contact us and obtain a return authorisation before returning any purchased items.
Cost of return shipping and resending the new item is at the expense of the customer.
All returns and exchanges will incur a 10% re-processing and handling fee.
60-day return policy starts from the invoice date of your order.
If you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact customer service at firstname.lastname@example.org and provide us with as many details of the fault and attach pictures to your email.
In some cases, the item may need to be returned to us as we will then need to send this off to the manufacturer for assessment. If you are reporting a fault with an electrical item, there is an option to directly to the manufacturer so that you can put in a warranty claim through them or Celcius.
Goods Lost or Damaged In Transit
We do our best to make sure your goods arrive on time and in good condition. Once an item leaves our warehouse, you will be provided with a tracking number. Once the item has left our warehouse then we are no longer responsible for the item and this responsibility is carried by the Australia Post or Sendle. In a case where the carrier has lost your purchased item, then we can assist you to submit a claim through the courier company/Australia Post. Our customer service team can assist you with this where required. These inquires and claims can take up to 10 business days.
Stock, Back Orders and or Discontinued Items
Whilst we always try to stock ample levels of all items on our website, if products go on a back order or if a product is discontinued without our knowledge, you will be emailed or called and informed of the expected delay, generally only 3 - 5 business days.
In the circumstance that a product has been discontinued you will be offered to swap the product or a refund will be issued.
Cancelling or Amending Orders
We urge you to double check your order before submitting. Once submitted all orders are final and cannot be cancelled or amended.
*under certain circumstances Celcius reserves the right to cancel and refund any order we see fit with or without reason.
*please be aware in certain circumstances in which an order cancellation is granted, there will be a 10% surcharge applied to the customer.
Order Accuracy & Shipping Details
It is your responsibility to ensure your order and all relevant personal and address details are correct at the time of purchase before submitting it to us. We are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect spelling).
Your order will be shipped with the information supplied by you. Should this order be unsatisfactory to you upon arrival or not be delivered due to incorrect information provided by you, we are under no obligation to re-ship or reimburse any costs. Shipping details for an order cannot be altered once an order has been submitted. We accept no responsibility for lost parcels as a result of the incorrect or insufficient information supplied by you.In the event your parcel is not able to be delivered due to circumstances beyond our control or with no one present to sign and is taken to your local post office, it is your obligation to collect your parcel in a timely manner. Full tracking details are emailed to you by Australia Post on the day your order is shipped. We or Australia Post are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect email) nor your service providers blocking/filtering of these emails.
By using this website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the website by you.
We reserve the right to amend and adjust prices at any time. We accept no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.
*Please be aware that online pricing is not applicable to products purchased in store, these will be charged at the recommended retail price (RRP). This may not be applicable to in store promotions running at the time.
We endeavour to update all site content and imagery in an efficient manner. Please note that 3rd parties change packaging of their products frequently, from different colours on bottles, different wording to total face lifts of entire ranges. At time old imagery may be left up for illustration purposes when no new images have yet to be presented to us. All items names and descriptions are updated in this instance. If you are aware of a product change and specifically wish to receive old packaging, you will need to contact our customer service team prior to ordering. Our stock levels are constantly replenished and generally most items will be new packaging.
We hope to quickly correct any textual, graphical or factual errors in our website content. No matter what the error is—from a misspelled word, missing or incorrectly matched photograph, broken hyperlink—please contact us, and we will fix it ASAP. We are 100% committed to you and the accuracy of our website; however, we do not guarantee that the product descriptions on our website or other content are current, reliable, complete or accurate. If a product you buy from us is not as described or as you perceived, your only course of action is a full refund within 14 days of purchase after you return the product in its complete and unused condition.
Any advice presented on this website or by our staff is of a general nature and is not intended to substitute professional advice given to you by a skin specialist, physician or practitioner. Whilst all effort is made to ensure all information and advice is accurate, Celcius will not be held responsible for any loss or damage arising from its use.
Taxes & Import Duties
Celcius is not liable for any import duties, customs charges or restrictions your parcel or goods may be subject to. It is your duty as the purchaser to be aware of any relevant information in your destination country as to these restrictions or charges and you the purchaser remains responsible for all charges and fees incurred. We cannot alter the value declaration on any items. In instances where customs duties require payment, your parcel may be directed to a local postal outlet for you collection and payment of any relevant fees. We can assist with relevant tracking details of the parcel for your local postal service, however payment and retrieval of goods is the responsibility of the customer.
Website License and Admission
A limited license granted by Celcius allows for restricted access to our web site for personal use. Therefore, without explicitly written consent from us, modifications or downloading of content from our web site is forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, or prices; any derivative use of our store, magazines or other content; any commercial use or resale of our store, magazine or other content. Restricted, non-exclusive and rescind-able rights to create a link to our homepage are granted as long as the link does not portray Celcius any of our products in a derogatory, false or objectionable manner. You may not use our logo or product pictures as links without written consent. Any unauthorized use of our web site nullifies the permission or limited license granted by us.
Transfer of Risk and Title
Once we deliver your purchase to the shipping company, the risk of loss and title of your purchase (responsibility) transfers to the shipping company.
Email, Comments and Other Communication
This section pertains to any information you share with us beyond information having to do with the secure order process and your purchase information. We love and encourage feedback, suggestions, comments and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments or other communication you submit is accurate, owned or controlled by you, and that it doesn’t conflict with these Conditions of Use. You also guarantee that you indemnify Celcius and its partners from all claims resulting from the use by Celcius of content or communications you’ve provided (i.e. reviews). Unless we explicitly express otherwise, when you submit content of any kind, you grant an irrevocable, non-exclusive, perpetual and royalty-free right to modify, adapt, distribute, translate, reproduce and publish that content throughout the world via any type of media.
Money Back Guarantee on Authenticity
Shopping at celcius.com.au ensures that you are backed by a 100% Money Back Guarantee that all products are 100% authentic and fresh stock. We are a proud Australian company with our head office located in South Australian, all products are dispatched from this location and 100% genuine. If you have any concerns please don't hesitate to contact our friendly customer service team at email@example.com